How can I retrieve AKIPS system logs from the CLI when the GUI is unavailable?

1.  Login to your AKIPS server using the "akips" user.
   
   
2. Once logged in, you should be in the "/home/akips/' directory. Note that if you don't see this, then AKIPS probably hasn't loaded properly.


   
   akips@<akips-servername>$ pwd

   /home/akips
   
   
3. Run the below command to collect the logs. It may take some time to create the log bundle and there is no output while the command is running:


   
   nm-system-log
   
   
4. Once the command has finished, you should see the below message. The tar file will have been created in the below format and placed into the "/home/akips/tmp" directory:


   
   Log archive created /home/akips/tmp/log_<akips-servername>_YYYY-MM-DD.HHMM.txz
   
   
5. SCP the tar file off your AKIPS server to an SCP server within your organisation using the SCP command from AKIPS, or you could use WinSCP or a similar application. This assumes that you have IP connectivity.
   
   scp tmp/log_<akips-servername>_YYYY-MM-DD.HHMM.txz <user>@<hostname>:<path>
   
   
6. Upload the log file to https://www.akips.com/upload and mention ticket number in the details section at the bottom of the uploads page.

Note: If step 3 (nm-system-log) doesn't run, you can just tar the logs up using the below command. You can then scp them off the same way, but the file name you are transferring will be “<name log>_log.tar.gz".

tar -czf <name log>_log.tar.gz /home/akips/log