What to expect from support


When you reach out to our support team, here's what you can expect:

  1. Acknowledgment: You will receive an initial response from our support team, via email, acknowledging your inquiry and providing you with the ticket number.
  2. Troubleshooting: Our support team may request additional information or clarification to better understand the issue. They will guide you through troubleshooting steps or request diagnostic information to identify the root cause.
  3. Resolution: Our support team will work diligently to resolve your issue or provide a workaround if applicable. If the problem requires further investigation, we will keep you updated on the progress and continue communication until a resolution is reached.
  4. Escalation: In cases where complex issues arise, our support team may escalate the matter to our development team. 
  5. Closure: Once your issue is resolved, our support team will inform you of the solution. If we don’t hear back from you within 7 days, the ticket is closed. 
  6. Customer Feedback: We value your feedback and encourage you to share your experience with our support team. Your input helps us improve our services and ensures that we continue to meet your expectations. We appreciate any suggestions, comments, or testimonials you can provide.


We are committed to ensuring your satisfaction and making your experience with our software as smooth as possible. If you have any further questions or concerns, please don't hesitate to contact our support team.


Thank you for choosing AKIPS Network Monitoring Software!

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