Lodging a support ticket with AKIPS

  • Updated

Providing Logs

You may need to provided your System Logs so that we can investigate. 

  1. Navigate to Admin  > System > System Log Viewer
  2. Click download System Logs

Upload the log file to https://www.akips.com/upload, mention the ticket number in and note when you first noticed that the disk space was increasing in the details section at the bottom of the uploads page.

 

Providing SNMP Walks

How to SNMP walk and upload the results:

  1. Navigate to 'Tools' -> 'Ping / SNMP Walk'.
  2. Select the device from the device list or enter an IP address under 'IPv4 Address', set the 'MIB Selector' to 'All Objects' and click 'SNMP Walk'.
  3. Click the 'Download Walk' button.
  4. Upload the file to https://www.akips.com/upload and mention the ticket number in the details section at the bottom of the uploads page.

Was this article helpful?

/

Comments

0 comments

Please sign in to leave a comment.